Refund policy

Refund Policy for Retro Jerseys

At Retro jerseys, we are committed to providing you with top-quality retro jerseys and ensuring your complete satisfaction with your purchase. Please take a moment to review our refund policy to understand the terms and conditions regarding refunds.

Refunds During Manufacturing Period (5-6 Days)

  • We understand that sometimes circumstances change, and you may need to cancel your order. If you wish to cancel your order within 5-6 days of placing it, which is typically our manufacturing timeframe, you are eligible for a full refund.

Refunds After Manufacturing Period (More than 6 Days but Before Shipping)

  • After the manufacturing period (typically 6 days), we begin the process of creating your customized retro jersey. If you request a refund after this period but before the item has been shipped, we can offer a 40% refund. This accounts for the materials, labor, and customization involved in creating your jersey.

Refunds for Shipped Items

  • Once your retro jersey has been shipped, it is no longer eligible for a refund. We recommend reviewing your order details carefully before the manufacturing process begins to ensure that all specifications are accurate.

How to Request a Refund:

  1. To request a refund, please contact our customer support team via contact form availabe on our page within the eligible refund period.

  2. Provide your order number and a brief explanation of the reason for your refund request.

  3. Our customer support team will review your request and guide you through the refund process if you are eligible.

Refund Processing Time:

  • Refunds will be processed within 7 business days of receiving your request and will be issued using the same payment method used for the original purchase.

Exemptions:

  • Please note that certain items, such as personalized or custom jerseys with specific player names and numbers, may not be eligible for refunds or returns unless there is a manufacturing defect or an error on our part.

Contact Us:

  • If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team at retrojerseys577@gmail.com . We are here to assist you and ensure your shopping experience with us is a positive one.

Thank you for choosing Retro Jerseys for your retro jersey needs. We appreciate your trust in us and look forward to serving you with high-quality products and exceptional customer service.